Book the Right Hotel, Waterpark Ticket & Splash Session
Alton Towers Waterpark is separate from the Theme Park. A hotel stay includes Waterpark entry only when your selected package clearly says so.
Use this guide to check hotel packages, opening times, discount routes, Merlin Pass rules, parking, time slots, phone numbers and carer ticket help before you pay.
Fast Answer: What Should You Book?
Best hotel
Splash Landings Hotel is the easiest Waterpark stay because the Waterpark is inside this hotel area.
Best package
Stay, Splash & Play is the direct short break for hotel, one Waterpark entry and breakfast.
Ticket warning
Theme Park tickets do not include Waterpark entry. Add Waterpark separately if needed.
Phone help
General enquiries: 01538 704096. Overnight stays: 0330 236 8860.
Alton Towers Water Park Search Questions Answered
These are the main things people search before booking Alton Towers Waterpark, hotel stay or Splash Landings visit.
Alton Towers Water Park hotel
Choose Splash Landings Hotel for the shortest Waterpark route. Check if your package includes Waterpark entry.
Alton Towers Water Park opening times
Opening times vary by date and holidays. Check the official calendar before booking travel.
Alton Towers Water Park discount code
Use official offers, Merlin discount, Parent & Toddler offer or valid voucher terms. Avoid random code pages.
Alton Towers Water Park tickets
Waterpark tickets are separate from Theme Park tickets. Online booking is recommended to guarantee entry.
Alton Towers Water Park with Merlin Pass
Merlin Annual Pass does not include Waterpark entry, but eligible passholders can get discounted Waterpark tickets.
Alton Towers Water Park car parking
Waterpark Standard Parking is listed separately. Hotel guest parking rules are different.
Alton Towers Water Park time limit
Check your selected date, ticket and timeslot in checkout. Do not assume every Waterpark ticket is full-day access.
Alton Towers Water Park annual pass
Merlin Annual Pass is not Waterpark admission. Use the official Merlin Waterpark discount route if eligible.
Alton Towers Water Park phone number
General help: 01538 704096. Overnight stay help: 0330 236 8860.
Alton Towers Water Park carer ticket
Disabled guests can receive a free essential companion Waterpark ticket with valid proof on arrival.
Hotel Package Checker: What Is Included?
Before booking, confirm whether your hotel stay includes Waterpark entry, Theme Park tickets, breakfast and parking.
| Booking type | Included | Check before paying | Best for |
|---|---|---|---|
| Stay, Splash & Play | Overnight resort stay, one Waterpark entry and breakfast. | Theme Park tickets are not included. Choose Waterpark date and timeslot before checkout. | Waterpark-first hotel break. |
| Normal short break | Hotel stay and only extras shown at checkout. | Waterpark tickets may need adding while booking or later through Manage My Booking. | Flexible family trip. |
| Theme Park ticket | Theme Park admission only. | Waterpark entry is separate. | Ride-focused visit. |
| Waterpark day ticket | Waterpark entry for selected booking. | Parking, child ratio, time slot, opening hours and route. | Swim-only visit. |
Opening Times and Waterpark Time Limit
Opening times vary
Alton Towers says Waterpark opening hours vary during holidays. Check your exact date before travel.
Check your timeslot
Stay, Splash & Play requires selecting a Waterpark date and timeslot before checkout.
Do not assume all-day
If your ticket or checkout shows a session time, follow that session. Save the timeslot screenshot before travel.
Waterpark Tickets and Prices
Prices can change by date. Use this as a quick official checklist, then confirm in the live checkout.
| Ticket / cost | Official detail shown | Best for | Smart tip |
|---|---|---|---|
| Waterpark Pass | Online from £18; walk-up price £25. | Day visitors or hotel guests adding Waterpark separately. | Book online to guarantee entry. |
| Merlin Pass Waterpark Discount | From £14.40; 20% off. | Eligible Merlin Annual Passholders. | Bring valid in-date pass to validate discounted entry. |
| Parent & Toddler Waterpark | From £23 for one adult and toddler aged 5 or under; midweek excluding school holidays. | Toddler families visiting off-peak. | Check school holiday exclusions. |
| Children under 90cm | Free ticket route / £0. | Babies and very small children. | Adult-child ratio still applies. |
| Waterpark Standard Parking | £8. | Waterpark day visitors. | Keep parking and Waterpark ticket ready at the exit barrier. |
Discount Code, Vouchers and Safer Saving Routes
Searchers look for “Alton Towers Water Park discount code,” but the safest savings are usually official offers or verified voucher terms.
Merlin discount
Eligible Merlin Annual Passholders can save 20% on Waterpark entry when booking through the official passholder route.
Parent & Toddler
Useful for midweek visits with a toddler aged 5 or under, excluding school holidays.
Vouchers
If using a voucher or discount code, check terms, date restrictions, ticket type and online redemption before travel.
Merlin Pass and Annual Pass: Is Waterpark Included?
Waterpark is not included
Official support says Alton Towers Waterpark is not included as part of the Merlin Annual Pass.
Discount may be available
Eligible Merlin Silver, Gold, Platinum, Standard and Premium passholders can use the official Waterpark discount route.
Car Parking: Waterpark Visitor vs Hotel Guest
Waterpark day visitor parking
- Waterpark Parking is available at Splash Landings Hotel car park or main Resort car parks.
- You do not need to stay at Splash Landings Hotel to park there for Waterpark parking.
- A Waterpark Standard Parking ticket is required.
- Keep Waterpark and parking tickets ready at exit barriers.
Overnight hotel guest parking
- Hotel guest parking is different from Waterpark day parking.
- Follow signs to your hotel car park on arrival.
- Check your hotel confirmation for your exact parking instructions.
- Waterpark-first families should aim for Splash Landings route where directed.
Phone Number, Address and Contact Routes
| Need | Use this | Best use |
|---|---|---|
| General enquiries | 01538 704096 | General booking help. Listed customer service hours: Monday-Friday 9am-4pm and Saturday 9am-3pm. |
| Waterpark / golf date change | 01538 704096 | Date or timeslot changes, subject to availability. |
| Overnight stays | 0330 236 8860 | Short break and hotel booking questions. Listed Guest Experience Team hours: Monday-Sunday 09:00-17:00. |
| Address | Alton Towers Resort, Farley Lane, Alton, Staffordshire, ST10 4DB | Use maps, then follow Alton Towers hotel signs near arrival. |
Map, Postcode and Arrival Route
Step-by-step route
- Use postcode: ST10 4DB.
- Search maps for “Alton Towers Waterpark” or “Splash Landings Hotel.”
- On resort approach, follow hotel signs.
- Park in Splash Landings Hotel car park where directed.
- Enter hotel reception and follow signs down to the Waterpark.
Local driving tip
Official support says the Waterpark is in the heart of Splash Landings Hotel.
Near the resort, follow Alton Towers road signs instead of relying only on sat nav shortcuts.
Carer Ticket / Essential Companion Ticket
Who it helps
Disabled guests can receive one free essential companion Waterpark ticket with proof on arrival.
Proof needed
Bring valid proof of disability and suitable ID if required. Check official documentation guidance before travel.
Ratio still applies
The essential companion must be 14 or over, and normal adult-child ratios still apply.
Adult-Child Ratio: Check Before Buying Tickets
Age 4 or under
One adult aged 16+ to one child aged 4 or under.
Ages 5, 6 or 7
One adult aged 16+ to two children aged 5, 6 or 7.
Adults must swim
Adults counted in the ratio must be swimming.
Ages 8-11
A responsible adult aged 16+ must be inside the Waterpark.
Booking Steps: Avoid the Common Mistakes
Hotel stay, Waterpark-only, Theme Park + Waterpark, Merlin discount, toddler offer or accessible visit.
Look for Waterpark entry, date, time slot, guest count and breakfast before checkout.
Waterpark hours vary by date, holidays and outdoor-area availability.
Under-8s, essential companions and adult supervision can affect ticket count.
Screenshot hotel booking, Waterpark ticket, time slot, parking ticket, Merlin Pass and companion proof.
Helpful Video Preview: See Alton Towers Waterpark Before Booking
This video helps families see the Waterpark layout, pools, slides and indoor splash areas before choosing hotel package, Waterpark tickets or Splash Landings stay.
Use official links on this page for live prices, opening times, ticket rules, parking and child-ratio details. VideoObject schema is not added because exact upload date and full schema metadata were not safely verified.
Which Hotel Should You Choose?
| Stay option | Best for | Check before booking |
|---|---|---|
| Splash Landings Hotel | Waterpark-first families and shortest swim route. | Stay, Splash & Play, room type, breakfast and Waterpark slot. |
| Alton Towers Hotel | Classic resort hotel feel. | Walking route to Splash Landings and whether Waterpark tickets are added. |
| CBeebies Land Hotel | Young children combining CBeebies Land and Waterpark. | Avoid overbooking Theme Park + Waterpark for tired toddlers. |
| Woodland Lodges / Treehouses | Groups and quieter resort breaks. | Travel around resort and separate swim-bag planning. |
| Stargazing Pods | Budget-style short breaks. | Facilities, walking distance and whether Waterpark tickets are included or added. |
Waterpark Zones: What Fits Your Group?
Lagoona Bay
Main tropical pool area for general family splash time.
Wacky Waterworks
Interactive play zone with water features and the tipping bucket.
Little Leak
Better for younger children who need gentler water play.
Calypso Creek
Lazy river-style option for a slower family break.
Master Blaster
Thrill slide option. Check suitability and access support if needed.
Bubbly Wubbly Pool
Useful calmer warm-water break for adults.
Facilities, Packing and What to Bring
| Need | Official / practical detail | What to do |
|---|---|---|
| Changing | Individual and family changing facilities are available. | Use a separate swim bag for faster arrival. |
| Lockers | Lockers need a refundable 20p piece. | Bring a 20p coin. |
| Swimwear | Swimwear is compulsory for all ages. | Pack swimwear for adults counted in ratio. |
| Swim nappies | Toddler swim nappies can be purchased from Waterpark reception. | Bring your own and use reception as backup. |
| Buoyancy aids | Limited free buoyancy aids may be available. | Do not rely on availability for nervous swimmers. |
| Food | Outside food is not permitted inside the Waterpark. | Feed children before swimming or plan food after the session. |
Health, Timing and Local Tips
48-hour illness rule
Do not visit if anyone is unwell or has had sickness or diarrhoea within the last 48 hours.
Separate swim bag
Keep swim items separate so you do not unpack every suitcase before swimming.
Toddler timing
Midweek outside school holidays is usually the better route for toddler-focused visits.
Do not overbook
Theme Park + Waterpark + late dinner can be too much for younger children.
Screenshot proof
Save ticket, parking, hotel, phone and carer ticket proof before travelling.
Follow resort signs
Near the resort, follow Alton Towers hotel signs instead of relying only on sat nav.
Official and Helpful Links
Official Waterpark tickets
Use for live Waterpark ticket prices, Merlin discount, Parent & Toddler offer and opening-time checks.
Open official Waterpark ticketsOfficial Waterpark help centre
Use for child ratio, parking, map, accessibility, life vest and support questions.
Open Waterpark help centreInternal: Alton Towers Water Park guide
Useful for more Waterpark ticket, package and family planning details.
Open Alton Towers Water Park guideInternal: Splash Landings guide
Useful for hotel route, postcode, map and parking guidance.
Open Splash Landings guideInternal: Indoor water parks UK
Compare Alton Towers with other all-weather UK waterpark options.
Open indoor water park guideFAQs: Alton Towers Water Park Hotel, Tickets and Parking
Does an Alton Towers Water Park hotel stay include tickets?
Only if the package clearly says Waterpark entry is included. Stay, Splash & Play includes one Waterpark entry, but normal hotel packages may require Waterpark tickets to be added separately.
What are Alton Towers Water Park opening times?
Waterpark opening times vary by date, season and holidays. Check the official opening-times calendar before booking travel or hotel plans.
Is there an Alton Towers Water Park discount code?
The safest saving routes are official Waterpark offers, Merlin Pass discount, Parent & Toddler offer and valid voucher terms. Avoid relying on random discount-code pages without checking official conditions.
Do Alton Towers Theme Park tickets include Waterpark entry?
No. Alton Towers says Theme Park tickets do not include Waterpark entry because the Waterpark is a separate attraction.
Can I use a Merlin Pass at Alton Towers Water Park?
Merlin Annual Pass does not include Waterpark entry, but eligible passholders can get discounted Waterpark tickets through the official Merlin Waterpark discount route.
How much is Alton Towers Water Park car parking?
Waterpark Standard Parking is listed at £8 for Waterpark day visitors. Hotel guest parking follows different hotel-stay rules.
Is there a time limit at Alton Towers Water Park?
Check your selected ticket, date and timeslot in checkout. If your booking shows a session or timeslot, follow that timing and save proof before travel.
Is Alton Towers Water Park included with an annual pass?
No. Official support says Alton Towers Waterpark is not included as part of the Merlin Annual Pass, although eligible passholders can access a discount route.
What is the Alton Towers Water Park phone number?
General enquiries use 01538 704096. Overnight stay and short-break enquiries use 0330 236 8860.
Can I get an Alton Towers Water Park carer ticket?
Disabled guests can receive a free essential companion Waterpark ticket with proof on arrival at Waterpark reception. The companion must be 14 or over, and normal child ratios still apply.
Bottom Line: Check the Ticket Before You Book the Hotel
If Waterpark is the main reason for your stay, start with Splash Landings Hotel and Stay, Splash & Play. If rides are the main reason, book Theme Park tickets separately and add Waterpark only if your family has time and energy.
The best booking confirms hotel, Waterpark entry, timeslot, parking, child ratio, Merlin or carer ticket proof, accessibility needs and realistic family schedule before payment.